Re: Bugs and changes record keeping

Subject: Re: Bugs and changes record keeping
From: Sandy Harris <sharris -at- dkl -dot- com>
To: TECHWR-L <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 09 Dec 1999 11:19:45 -0500

"Cascio, Justin" wrote:
> I don't think that's off topic at all!
> I've worked in two different software shops, and in each, the help
> development "nice to haves" and bugs went into the same incident report
> system as the program bugs and such.

Probably the best one-page document I ever did was a form for problem
reports. Our group built a software tool used in various places around
a large organisation. Requests for change/fix/enhancement came in from
a dozen other groups. They could mark priority 1 to 5. Priorities they
chose were useless. 70% 1, 25% 2, 5% other. Our manager wanted useful
priority input from users, so I re-defined the numbers:

Please assign a priority to this task.

5 do when convenient
(e.g. next time we are working on that module)

4 put on our schedule

Section manager's signature required
He/she can justify this to:

3 may delay other work himself/herself
for your section

2 may delay work for other section managers
other sections

1 Shut the system down top management
until bug is fixed.

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