Re: Hosted Applications - Documentation and Help Systems

Subject: Re: Hosted Applications - Documentation and Help Systems
From: Sandra Charker <scharker -at- connectives -dot- com>
To: techwr-l -at- lists -dot- raycomm -dot- com
Date: Sat, 11 Dec 1999 02:32:01 +1100

Imran Zaidi wrote:

I am wondering if anyone out there is working in the world of hosted applications. You know, the kind that are delivered on the web through a browser rather than on a CD shipped to clients.

This may be a massive new trend as Application Service Providors (ASPs) become more the norm.

Software as a service rather than a product.

My question is, anyone working on such a thing out there, and how are you handling it, what are you experiencing, etc. when developing help systems for it, or documenting it in general?

I started discussions about an ASP project just today. It's over the Net, but not over the Web: the application is character-based and the client will be a terminal emulator not a browser. The company sees this as a way to tap a market of small operators in the niche business their product supports. My preliminary thoughts are running along the lines of printed cheat sheets rather than anything online. The application already has voluminous online help, but I doubt that the ASP users will go near it more than once, and I doubt even more that they'd open any kind of online document outside the application.

Legacy systems live OK !!




Sandra Charker

mailto:scharker -at- connectives -dot- com
Personal web site: http://www.connectives.com





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