Re: What's Telecom?

Subject: Re: What's Telecom?
From: "Jane Bergen" <jbergen1 -at- earthlink -dot- net>
To: "Michael Johnson" <michaelj -at- oecmed -dot- com>, "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 23 Dec 1999 11:21:56 -0600

Yeah, all of those and more. You failed to mention telephone network
systems...both public and private. That's a big part of telecom. I
work in the telecom industry in Dallas, Texas. Dallas has somewhat of
a reputation for being telecom city, depending on who you ask of
course. And the software that I write for is an intelligent call
routing application, aimed specifically at call centers. We capture
all the info passed along with a call, then use that info to route the
call, store it for statistical purposes, etc.

If you're interested in this little (but growing and highly lucrative)
niche of telecom, I can recommend two books. They are on my bookshelf
at work (and I'm at home), so the titles may not be exactly right
"Strategies in Computer Telephony" by Shapiro, and "Computer
Telephony" by LAN Times. If you want the exact titles, let me know and
I'll get them for you on Monday. Both are fairly easy to read, but
give you excellent high views of the telecom-telephony industry.

Here are some URLs that might be helpful:

http://www.inboundacc.com/
http://www.flatironpublishing.com/ct_white.htm
http://www.teleconnect.com/
http://itel.mit.edu/
http://telecomputers.com/acronym/ this is an online telecom
dictionary
http://www.telecomlibrary.com/content/ct_institute/index.html
http://www.computertelephony.com/ct_index.html

Hope that this is all somewhat helpful.

Jane Bergen
jbergen1 -at- earthlink -dot- net

----- Original Message -----
From: "Michael Johnson" <michaelj -at- oecmed -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Sent: Wednesday, December 22, 1999 10:53 AM
Subject: What's Telecom?


> Season's Greetings from Utah!
>
> Because I have a good understanding of electronics, radio
communications,
> microwave communications, and satellite communications, I always
thought
> that I could rightfully represent myself as one having a good
knowledge of
> telecommunications. Not!
>
> Can anybody recommend a good book? Also, would somebody who works
in the
> telecommunications field kindly explain what the telecommunications
> "professionals" mean when they say the word "telecom". Although the
word is
> frighteningly chic, I'll bet it has as many meanings as users.
>
> 73 and Happy Holidays,
>
> Mike Johnson
> K7RVX
> 30M CW Rules!
> michaelj -at- oecmed -dot- com
> writer -at- softcom -dot- net






Previous by Author: Re: Where do 'old' techwriters go to die? - is graduate school an answer?
Next by Author: How do you handle: Identical commands having a variety of titles? ?
Previous by Thread: RE: What's Telecom?
Next by Thread: RoboHelp 2000


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads