The Content Wrangler presents a free, half-day educational event, "Technical Communication 2.0: The Impact of Video Documentation and Rich Media on User Expectations", Friday, September 28, 2007 in the auditorium of the Glendale Branch of the Indianapolis Marion County Public Library. The event takes place at 1pm ET and runs until 4:30pm. The program includes two ninety minute sessions:

• Documentation 2.0: How Technology is Changing User Expectations and Reshaping the Technical Communication Industry - by Scott Abel, The Content Wrangler
• The Value of Show and Tell: How Video Can be a Better Teacher - by Sarah "Intellagirl" Robbins, MediaSauce, Carmel, Indiana

There is no charge to attend this event. Snacks and coffee service provided. Please RSVP to Scott Abel.

Get directions to the Glendale Library. Glendale Mall upper level, south end, 6101 N. Keystone Avenue, Indianapolis, IN 46220 -- (317)- 275- 4410.

Session description -- Documentation 2.0: How Technology is Changing User Expectations and Reshaping the Technical Communication Industry -- Web 2.0 technologies are rapidly changing user expectations and impacting the way in which communicators provide information to their customers. This session explores how we might use video and other interactive web communication technologies to deliver the right information, to the right people, at the right time, in the right language, in the right format.

Session description: The Value of Show and Tell: How Video Can be a Better Teacher -- If a picture is worth a thousand words how much is a few minutes of video worth? Today's broadband society surrounds us with a world of screens: screens in our living rooms, on our computers, in our cars and in our pockets. With a wide array of media available to us, documentation specialists, trainers, and marketers must choose information forms carefully. In this session you'll learn about the turn to video as the most effective information conveyance form, why videos have become prevalent, and how to use video to your company's best advantage.

About the presenters

• Scott Abel is a content management strategist and structured content evangelist, whose strengths lie in helping organizations improve the way they author, maintain, publish, and archive their information assets. Scott’s website, TheContentWrangler.com, is a popular online resource for technical writers with an interest in content management. A founding member of Content Management Professionals (CM Pros), Scott currently serves as Executive Director of the organization.
• Sarah “Intellagirl” Robbins is the Director of Emerging Technologies at Media Sauce in Carmel, IN. She is also a PhD candidate at Ball State University. Her research focus is the interplay between immersive, participatory, and social media in new online spaces such as Second Life. She blogs at Ubernoggin.com.