Previously a Professional Services Manager for a software company. I created alot of technical courseware, policies, and internal instruction and checklists. I really enjoyed the formatting (have an art education background) and design, so when the position of documentation specialist opened, I went for it.

All of our docs are in Word, which is very poor for large docs with graphic content. I am now looking into new software and I think I will go with Adobe FrameMaker.

I will be responsible to cateloging docs, so I need a document management tool. I will be working on online help and web design too.

Currently, I have joined STC (Society for Technical Communiation) and I am working towards a degree in application development.