Ineffective - or non-existent - procedures can lead to mistakes and performance errors, poor product quality, failed audits, fines for noncompliance, high stress and low morale. What can writers do to improve their procedures and avoid painful business problems?

In this Information Mapping e-workshop, Making Procedures Work!™, participants will discuss why procedures are a problem in many organizations, take the first steps toward improving the effectiveness of their procedures, and apply a checklist to identify their procedure problems.

Making Procedures Work! will feature short modular lessons, practice exercises to help learners apply skills and assess progress, and a checklist for assessing your procedures.

To register, call 1-800-INFOMAP (463-6627) ext. 3350 or go online, http://www.infomap.com/index.cfm/Learning/eWorkshops/e-Workshops