Are your procedures unclear or nonexistent, is your online help difficult to navigate, or are your manuals unwieldy? If so, then your documentation is costing you money.

Documentation problems lead to inefficiency, noncompliance, and reduced productivity.

By taking our Developing Procedures, Policies and Documentation
workshop, you will learn how to

• define audience information needs and requirements
• design information that meets user needs
• develop information that is user-focused, accessible, and easy to update
  

Are your procedures unclear or nonexistent, is your online help difficult to navigate, or are your manuals unwieldy? If so, then your documentation is costing you money.

Documentation problems lead to inefficiency, noncompliance, and reduced productivity.

By taking our Developing Procedures, Policies and Documentation
workshop, you will learn how to

• define audience information needs and requirements
• design information that meets user needs
• develop information that is user-focused, accessible, and easy to update
  

Are your procedures unclear or nonexistent, is your online help difficult to navigate, or are your manuals unwieldy? If so, then your documentation is costing you money.

Documentation problems lead to inefficiency, noncompliance, and reduced productivity.

By taking our Developing Procedures, Policies and Documentation
workshop, you will learn how to

• define audience information needs and requirements
• design information that meets user needs
• develop information that is user-focused, accessible, and easy to update
  

Are your procedures unclear or nonexistent, is your online help difficult to navigate, or are your manuals unwieldy? If so, then your documentation is costing you money.

Documentation problems lead to inefficiency, noncompliance, and reduced productivity.

By taking our Developing Procedures, Policies and Documentation
workshop, you will learn how to

• define audience information needs and requirements
• design information that meets user needs
• develop information that is user-focused, accessible, and easy to update
  

Information Mapping's 2 1/2-hour e-workshop, Making E-Mail Work!, will introduce you to the essential concepts of writing attention-getting subject lines and reader-focused content; improving e-mail readability; creating a good impression; and editing for clarity.

Making E-mail Work! features short modular lessons; practice exercises to help learners apply skills and assess progress; and examples of how to change poor e-mails into quality e-mails.