Information Mapping's 2 1/2-hour e-workshop, Making E-Mail Work!, will introduce you to the essential concepts of writing attention-getting subject lines and reader-focused content; improving e-mail readability; creating a good impression; and editing for clarity.

Making E-mail Work! features short modular lessons; practice exercises to help learners apply skills and assess progress; and examples of how to change poor e-mails into quality e-mails.