Are your procedures unclear or nonexistent, is your online help difficult to navigate, or are your manuals unwieldy? If so, then your documentation is costing you money.

Documentation problems lead to inefficiency, noncompliance, and reduced productivity.

By taking our Developing Procedures, Policies and Documentation
workshop, you will learn how to

• define audience information needs and requirements
• design information that meets user needs
• develop information that is user-focused, accessible, and easy to update
  

Are your procedures unclear or nonexistent, is your online help difficult to navigate, or are your manuals unwieldy? If so, then your documentation is costing you money.

Documentation problems lead to inefficiency, noncompliance, and reduced productivity.

By taking our Developing Procedures, Policies and Documentation
workshop, you will learn how to

• define audience information needs and requirements
• design information that meets user needs
• develop information that is user-focused, accessible, and easy to update
  

Are your procedures unclear or nonexistent, is your online help difficult to navigate, or are your manuals unwieldy? If so, then your documentation is costing you money.

Documentation problems lead to inefficiency, noncompliance, and reduced productivity.

By taking our Developing Procedures, Policies and Documentation
workshop, you will learn how to

• define audience information needs and requirements
• design information that meets user needs
• develop information that is user-focused, accessible, and easy to update
  

Are your procedures unclear or nonexistent, is your online help difficult to navigate, or are your manuals unwieldy? If so, then your documentation is costing you money.

Documentation problems lead to inefficiency, noncompliance, and reduced productivity.

By taking our Developing Procedures, Policies and Documentation
workshop, you will learn how to

• define audience information needs and requirements
• design information that meets user needs
• develop information that is user-focused, accessible, and easy to update
  

Are your procedures unclear or nonexistent, is your online help difficult to navigate, or are your manuals unwieldy? If so, then your documentation is costing you money.

Documentation problems lead to inefficiency, noncompliance, and reduced productivity.

By taking our Developing Procedures, Policies and Documentation
workshop, you will learn how to

• define audience information needs and requirements
• design information that meets user needs
• develop information that is user-focused, accessible, and easy to update
  

Mar 9 - Apr 17/09 (part-time online):
Students will be introduced to the technical skills involved in writing reports and proposals for business and technical applications. Students develop basic skills in: format types and selection criteria; report and proposal organization; layout and structure; table of contents creation; referencing techniques, and the usage of style sheets. ( www.pr.viu.ca/techcomm/courses/pdwr001w.asp)

Feb 9 - Apr 3/09 (part-time online):
Technical writers are often asked to write manuals of varying sizes on a variety of topics from policies and procedures, to user guides and training manuals. The basic processes of researching, designing, writing, testing, and reviewing are encompassed in all the different types. This course will introduce the student to processes that will enable them to produce manuals in a reliable and systematic manner. ( www.pr.viu.ca/techcomm/courses/pdwm001w.asp)

Jan 5 - Feb 27/09 (part-time online):
Join Kathy McTaggart to enhance your occupational skills in the field of technical writing and editing. Almost every product or service on the market today comes with 'documentation' produced by one or more technical writers. This eight-week online course offers a practical introduction to technical writing and editing as a skill and a profession. We examine the role and responsibilities of the technical writer/editor, key skills and attitudes required for success, and practice introductory technical writing and editing using individual and group exercises.
(www.pr.viu.ca/techcomm/courses/pdtw001w.asp)

Oct 20 - Dec 12/08 (part-time online):
Technical writers are often asked to write manuals of varying sizes on a variety of topics from policies and procedures, to user guides and training manuals. The basic processes of researching, designing, writing, testing, and reviewing are encompassed in all the different types. This course will introduce the student to processes that will enable them to produce manuals in a reliable and systematic manner. (www.pr.viu.ca/techcomm/courses/pdwm001w.asp)

Sept 8 - Oct 31/08 (part-time online):