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Ami WRIGHT wrote:
> Making the business case for quality documentation.
>
>
> Here's an excerpt from the Eric Ray's first post to techwr-l in March 1993:
>
> "Right now the biggest problem I have is in convincing the powers-that-be
> that technical documentation will significantly reduce the user support
> load here. I am in the User Services group, and our help desk is swamped
> (our help desk calls have more than doubled in the past year, and the
> staffing has remained the same.)
>
> My feeling is that better and more documentation for the systems would
> reduce that load by answering the questions collectively (on paper) rather
> than individually (at the help desk). My boss agrees in principle, but
> principle doesn't get me much support or help."
>
>
> I think that many of us still have the same problem.
>
> -Ami
>
>
> -----------------------------------------------------------------
> Ami Wright
> "Technical" tech writer
> American with international experience
> www.amiwright.com
> -----------------------------------------------------------------
>
>
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Create HTML or Microsoft Word content and convert to Help file formats or
printed documentation. Features include support for Windows Vista & 2007
Microsoft Office, team authoring, plus more. http://www.DocToHelp.com/TechwrlList
True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com
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