Re: Types of documentation?

Subject: Re: Types of documentation?
From: "Anthony Markatos" <tonymar -at- hotmail -dot- com>
To: techwritermw -at- altavista -dot- com, techwr-l -at- lists -dot- raycomm -dot- com
Date: Fri, 28 Jan 2000 10:18:15 PST

Mr Smith asks:

How do writers typically differentiate training documentation from user documentation....

Tony Markatos responds:

Such was the speaker's topic for our most recent STC meeting (Northeast Ohio Chapter). The speaker's answer: End-users read what Trainers create to gain knowledge [that stays with them]; end-users read the documenation that Technical Writers (outside of training) create to do a task once.

Obviously our speaker was a trainer. I disagreed with his assessment, but was the ONLY one - in a room full of Technical Writers - who did. I would be very curious as to what others on this listserv feel.

Tony Markatos
(tonymar -at- hotmail -dot- com)

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