TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
I'm investigating a Doc-2-Help problem. We have
compiled our .doc files to 32-bit (WinHlp40) using Doc-2-Help;
however, when calling the help files from within
the application (using the Help menu or the F1
key), a 16-bit help displays,
complete with the yellow Contents, etc.
Now when opening the help files using the purple book icon (.hlp file),
it appears as a 32-bit help file should.
The developer thinks it is the way the file was compiled, and my team
thinks that it is something the developer needs to add to his program
in order to call out the correct help engine.
First, could it be the way we compile using Doc-2-Help? A bug or a
detail that was overlooked on the tech writers part? Or does the
developer have to do something in order to display the 32-bit file?
Second, if the issue falls on the actions of the developer, how can I
explain it to him (especially when I'm not a programmer, and I don't
speak his language?)
Mary T. Reina
Technical Information Services Group