RE: Procedures: when do users stop using them?

Subject: RE: Procedures: when do users stop using them?
From: "Jessica N. Lange" <jlange -at- oee -dot- com>
To: "TechWR-L" <TECHWR-L -at- lists -dot- raycomm -dot- com>
Date: Wed, 16 Feb 2000 13:08:46 -0500

Geoff Hart wrote;
> <much good stuff snipped>
> I predict that we'll see a strong move away from
> "external" documentation (on paper or in online help) and an equally
> move towards incorporating our knowledge of user behavior directly in the
> interface; context-sensitive help is a pale, feeble shadow of this, and
> affordances are a step in the right direction, but it's our ability to
> understand how users think and work that will keep us all
> employed 20 years down the road.

What do you mean by "affordances"?

Jessica N. Lange mailto:jlange -at- oee -dot- com
Technical Communicator, Ohio Electronic Engravers, Inc.

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