Re: testing the documentation

Subject: Re: testing the documentation
From: "Bill Sullivan" <bsullivan -at- powerware -dot- com>
To: kim_portonova -at- hotmail -dot- com, techwr-l -at- lists -dot- raycomm -dot- com
Date: Wed, 16 Feb 2000 16:55:49 -0500

Kim Forbes is going to do a documentation usability test with future users of the application she is documenting, and asks for pointers.

On Thursday, Friday or Monday, take one of your subjects (2 or 3 if your group is large), swear the person to secrecy, and do a dry run. You will learn a lot, not only about how the process works but also about your strengths and weaknesses as a tester.
You might pay particular attention to the tasks you have listed, and how long it takes your subject to complete them, and how well she holds up (stays focused, remains into the testing, etc.), especially if she is a novice user of the program and perhaps not too adrenolin-charged or sure of herself.

Bill Sullivan




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