Problems with ClickBook 2000

Subject: Problems with ClickBook 2000
From: "Kandis Weiner" <kandis -at- toonboom -dot- com>
To: "techwhirl" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 29 Feb 2000 10:32:45 -0500

Greetings Listers!

My coworker is having problems with ClickBook 2000. He sent off a letter to
their customer support, but wondered if perhaps someone else on the list
might have had this same problem and resolved it.

Here's the story:

I'm trying to configure my printer to print with ClickBook 2000, but I can't
seem to get it right. When I installed the trial version, I actually got the
printer set up properly, but when I installed the registered version, I lost
this setup.

When I start the ClickBook 2000 Printer Setup utility, CB asks me for the
type of printer. When I select it, there's a dialog box that appears for a
nanosecond and disappears. Then there's another dialog box that says CB has
been
set up for my printer. However, this is not the case.

I know what the disappearing dialog box is stating because when I installed
the trial version, it didn't disappear instantly. It says I need to
configure my printer properties for metaspooling (or something like that).
Then it's supposed to open a dialog box that allows me to enable this
property.

However, these two dialog boxes are not appearing when I try to install the
registered version, and therefore, I can't configure my printer. I've
uninstalled CB 2000 and re-installed it several times, but it still doesn't
work.

Anybody seen this problem before and resolved it? Any help would be greatly
appreciated.

Cheers!

-------------
KANDIS WEINER
Technical Writer, Toon Boom Technologies
mailto:kandis -at- toonboom -dot- com





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