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Geoff Hart writes in response to Laura and beta user doc preferences:
> Anecdotal suggestion: My opinion (personal experience as a
> beta tester) is
> that paper docs work best in the early stages of beta
> testing, and that
> online help can be added to subsequent builds once you learn
> what subjects
> the users want to cover in the online help.
I agree with Geoff, getting a good set of hardcopy documentation seems to
work the best, at least in my opinion. As a software goes through beta,
there are going to be problems, errors, bugs, etc. and most users that I
have found do not want to have bugs in both areas. Also, getting paper docs
set helps you create online help, because online help uses much information
from a user's guide.
My 2 cents.
Lead Senior Technical Writer
MicroMass Communications Inc.
(919) 851-3182 Ext. 3105
kevin -dot- feeman -at- micromass -dot- com