Instructional Samples

Subject: Instructional Samples
From: amy -at- amyprobst -dot- com
To: techwr-l
Date: Wed, 31 May 2000 12:47:50 -0700

Dear seasoned role models:

I'm a new techwriter. For my first trick, I'll be writing "Job Aids" for
users of a new enterprise-wide financial management system this university
has adopted. Basically, it's all about acronyms, codes, and procedures
that seem to exist only for self-importance, at least from the user

My audience is comprised of data entry and secretarial staff, many of whom
possess limited language and analytic abilities.

I'm very excited that I've been given this project, and feel especially
protective of my users; they are so often left feeling stupid at the hands
of some manual or instruction that is simply beyond their level of
vocabulary or comprehension. A sample designed with hand-holding in mind
would be extremely helpful to me, should anyone feel inclined to share or
point me in an appropriate direction.

Many thanks,
Amy Probst
amy -at- amyprobst -dot- com

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