RE: SMEs and me

Subject: RE: SMEs and me
From: John Posada <jposada01 -at- yahoo -dot- com>
To: "Silver, Steven H." <ssilver -at- crateandbarrel -dot- com>, TECHWR-L <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 6 Jul 2000 11:01:44 -0700 (PDT)

The customer is not always right. However, the customer is always the

> >> Pretty naive statement, I'd say. Whatever happened to "the
> customer is
> >> always right?" Sounds like the motor vehicle department. The

> When I was working in retail, I quickly learned, and tried to teach
> my
> employees, that the customer is emphatically NOT always right. The

John Posada
Technical Writer
mailto:john -at- tdandw -dot- com

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