Productivity metrics, take II

Subject: Productivity metrics, take II
From: "Hart, Geoff" <Geoff-H -at- MTL -dot- FERIC -dot- CA>
To: "Techwr-L (E-mail)" <TECHWR-L -at- lists -dot- raycomm -dot- com>, "'Dan Roberts'" <droberts63 -at- earthlink -dot- net>
Date: Mon, 10 Jul 2000 08:12:54 -0400

Dan Roberts responding to my observation that a productivity metric should
include "a measure of the _required quality_ for each concept", observes:

<<The problem is that 'quality' is another one of those words for which each
person has an individual definition.>>

Yes, and I rather foolishly didn't qualify <g> that word. In my example,
"exiting Word" doesn't require much quality because, with the possible
exception of a reminder to save your file (which Word ask you to do anyway),
it really doesn't matter whether you do it right or not... at least not in
comparison with my second example, "performing CPR". Here, quality is
crucial: you can kill someone if you don't do it right, or at best fail to
save their life. So you'll still have to define quality in such a manner
that you can measure it (see my original quote, excerpted above) and thereby
confirm that you've achieved it, but my main point was that some things are
much more important than others, and thus required more quality, however you
define that term.

<<Anyway, I'm gettong to a good part in this Dracula movie I'm watching, so
I'll shut up now.>>

Good plan. Never turn your back on a vampire. <g>

--Geoff Hart, FERIC, Pointe-Claire, Quebec
geoff-h -at- mtl -dot- feric -dot- ca

"Technical writing... requires understanding the audience, understanding
what activities the user wants to accomplish, and translating the often
idiosyncratic and unplanned design into something that appears to make
sense."--Donald Norman, The Invisible Computer

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