Re: Productivity Metrics

Subject: Re: Productivity Metrics
From: Stephen -dot- MacDonald -at- Aspect -dot- com
To: TECHWR-L -at- LISTS -dot- RAYCOMM -dot- COM
Date: Mon, 10 Jul 2000 09:50:19 -0400


Andrew Plato wrote:

>So, before you dismiss the productivity metrics or new technologies,
realize
>that just because you can't measure it - doesn't mean it isn't there.

On the face of it, this statement may be true, but it has an ominous
implication. If something can't be measured, then it can't be managed
effectively. If the new economy is not measurable, then it could just as
well cause us trouble as bring us benefit. A flip of the coin is not good
odds in this context.


Steve MacDonald
Aspect Communications, Inc.






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