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Philip Sharman <psharman -at- verity -dot- com> wrote:
> Granted, there will always be some people who will always call
During my PageMaker Tech Support days, they told us that if the
customer's problem was simply a matter of their not reading the
manual, we should feel free to open the manual to the appropriate
page, and start reading.
Eventually, the customer realizes s/he's spent good money(tm) on a
tech support call when s/he should've opened the Book in the Box and
did just what I was doing: reading.
"Yoda of Borg are we: Futile is resistance. Assimilate you, we will."
--a dark day, a long time ago, in a galaxy far, far away