online documentation

Subject: online documentation
From: mike w <techmail_mike -at- yahoo -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 2 Nov 2000 10:41:11 -0800 (PST)



Well, this is not a matter of ignorance. >smile<
Fact
is, there are many methods of getting material
online.

I guess the first question to ask is how much
information do you want to provide to your clients?
Just a basic overview of your company, or an entire
library of reference materials?

I think that is a good starting point.

Regards,
mike w.

> --- bogucki91030 -at- yahoo -dot- com wrote:
> > We are considering putting our documentation
online.
> >
> > Do any of you have experience putting
documentation
> > online?
> >
> > Would any of you mind sharing your ideas on how to
> > structure it, some common pitfalls, etc.
> >
> > I don't know if we should do just FAQ's or the
whole
> > doc. Also, how is it done? In HTML? XML? PDF's
> > (excuse
> > my ignorance!)
> >
> > Do customers have some kind of password access to
> > it?
> > etc.
> >
> > Thanks - and please excuse my (duh) ignorance
> >
> > Mario


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