Re: Expert Systems? or Knowledge Management?

Subject: Re: Expert Systems? or Knowledge Management?
From: Sandy Harris <sandy -at- storm -dot- ca>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 21 Nov 2000 15:07:26 -0500

Jennifer Freeman wrote:
> The post below sounds more like it is talking about knowledge management
> systems than expert systems. I've only heard the term "knowledge engineer"
> related to knowledge management, not expert systems.

"Knowledge engineer" was a standard term in expert systems work in the mid-80s
when I last looked seriously at that field, long before I heard business types
start talking about "knowledge management". Of course I don't listen to business
types all that much, so I may have missed something there :-)

A knowledge engineer is the person who queries and observes the expert, then
encodes the expert's knowledge in whatever formal system is being used.

The role is quite a bit like that of a tech writer dealing with developers
(though we use formal systems less) and a great deal like a linguist with
a native speaker informant. If it is done well, the rules or docs that come
out of the process often make explicit things the expert or informant has
no conscious knowledge of.

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