Run Book

Subject: Run Book
From: Lisa Kim <lkim -at- sevenspace -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 28 Nov 2000 08:22:31 -0800

I've been tasked with developing a "customer run book" for our Operations
department. Can anybody help me identify what a run book is and what should
go in it? Better yet, can anybody provide me with an example or tell me
where I can get an example from?


Lisa Kim
Phone: (703) 716-2109
E-mail: mailto:lkim -at- sevenspace -dot- com

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