Re: Run Book

Subject: Re: Run Book
From: Marilynne Smith <marilyns -at- qualcomm -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 29 Nov 2000 18:29:29 -0800

Looking at the answers you received, I think you should ask an IBMmer. IBM uses Run Books and sets great store by them.

I also agree with those who told you to ask the Operations dept. what they expect to see in a Run Book.


At 08:22 AM 11/28/00 -0800, Lisa Kim wrote:

I've been tasked with developing a "customer run book" for our Operations
department. Can anybody help me identify what a run book is and what should
go in it? Better yet, can anybody provide me with an example or tell me
where I can get an example from?


Lisa Kim
Phone: (703) 716-2109
E-mail: mailto:lkim -at- sevenspace -dot- com

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Marilynne Smith
Sr. Technical Writer
marilyns -at- qualcomm -dot- com
(858) 651-6664

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