RE: FAQs in User Guides

Subject: RE: FAQs in User Guides
From: "Richard Smith" <Richard -dot- Smith -at- windriver -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 2 Jan 2001 16:09:03 -0800

Chuck asks:
<Should a FAQ page be a part of a User Guide?...The current online Help
system had a FAQ page, which is a common convention for web-based user
assistance.>

Hi Chuck,
I say your thinking is correct. Don't include it! A FAQ is a support tool
that evolves as the Frequently asked questions do. A useful FAQ is usually
not a one time shot, rather a document that requires maintenance as issues
arise.

Then things that are on your current or previous FAQ can be incorporated as
UI or doc changes in the next release/revision.


Richard Smith


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