Re: FAQs in User Guides

Subject: Re: FAQs in User Guides
From: "Elliott C. Evans" <eeyore+ -at- cmu -dot- edu>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 02 Jan 2001 19:28:34 -0500

Chuck Martin wrote:
> I just encountered a question that I have never had asked before, nor seen
> it dealt with here or elsewhere: Should a FAQ page be a part of a User Guide?
> I'm inclined a bit toward the "no" side, thinking that the FAQs should be
> answered in the manual contect, and of course be well indexed so they answers
> can be easily found. Thoughts?

Perhaps, if you know that certain sections of the manual answer questions that
are more frequently asked, a second "index" would be helpful. It should probably
be shorter than a full page, simply contain FAQs and page references. e.g.:

How do I set the time? Answer on page 7.

How do I record a TV program? Answer on page 10.


Elliott C. "Eeyore" Evans eeyore+ -at- cmu -dot- edu

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