Re: FAQs in User Guides

Subject: Re: FAQs in User Guides
From: "Elliott C. Evans" <eeyore+ -at- cmu -dot- edu>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 03 Jan 2001 10:26:59 -0500

Chuck Martin wrote:
> > Perhaps, if you know that certain sections of the manual answer questions
> > that are more frequently asked, a second "index" would be helpful. It
> > should probably be shorter than a full page, and simply contain FAQs and
> > page references.
> Of course, all this is predicated on the assumption that users will actually
> open the User Guide (even an electronic version). :)

If it's a printed manual, you could always print the FAQs on the cover. =^>

A quick survey of the manuals on my shelf reveals a serious dearth of back
cover material. Until Kirkus begins reviewing manuals, an FAQ list seems
like a useful way to occupy this real estate.

Elliott C. "Eeyore" Evans eeyore+ -at- cmu -dot- edu

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