Re: FAQs in User Guides

Subject: Re: FAQs in User Guides
From: "Chuck Martin" <twriter -at- sonic -dot- net>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 3 Jan 2001 09:51:14 -0800

<jkajpust -at- concentric -dot- net> wrote in message news:84652 -at- techwr-l -dot- -dot- -dot-
> As an aside to the FAQ question, our writing group supervisor is
> trying to get rid of the term FAQ and replace it with Q&A. She feels
> that FAQ is too close to fag and will prove derogatory to people.
> Nobody has yet pointed out to her that Q&A seems very close to
> T&A and could prove derogatory to another group.
While I can speak only for myself, I've never seen "FAQ" as close to
derogatory, nor have I heard that from anyone else. I think if I did, I
would view myself as being overly sensitive.

"[Programmers] cannot successfully be asked to design for users
because...inevitably, they will make judgments based on the
difficulty of coding and not on the user's real needs."
- Alan Cooper
"About Face: The Essentials of User Interface Design"

Chuck Martin
twriter "at" sonic "dot" net

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