Re: FAQs in User Guides (summarry)

Subject: Re: FAQs in User Guides (summarry)
From: "Chuck Martin" <twriter -at- sonic -dot- net>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 3 Jan 2001 09:56:43 -0800

Thanks to all that replied, both on the list and in person.

There seemed to be a split. Sort of paralleled my thinking. But 2 points
gave me some direction. One was that a FAQ tends to be (or perhaps should be
anyway) a "living" document, updated when needed to reflect current issues.
Harder to do in print, even if the "printed" document is only .PDF.

Also, it was suggested a short list of common questions, with pointers in
the book for answers. Kind of like what some tech support would do: "How to
set the time on your VCR? Welll on page 7 in your manual, is says to...."

THis morning, the feedback from on high was that there will be no FAG in the
User Guide. I think this is a good decision because I agree with several
people who pointed out that the information should be in the UG and well

Thanks for the help. Y'all are great.

"[Programmers] cannot successfully be asked to design for users
because...inevitably, they will make judgments based on the
difficulty of coding and not on the user's real needs."
- Alan Cooper
"About Face: The Essentials of User Interface Design"

Chuck Martin
twriter "at" sonic "dot" net

Develop HTML-based Help with Macromedia Dreamweaver! (STC Discount.)
**NEW DATE/LOCATION!** January 16-17, 2001, New York, NY. or 800-646-9989.

Sponsored by DigiPub Solutions Corp, producers of PDF 2001
Conference East, June 4-5, Baltimore/Washington D.C. area. or toll-free 877/278-2131.

You are currently subscribed to techwr-l as: archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit for more resources and info.

Previous by Author: Re: FAQs in User Guides
Next by Author: It's a new millennium. Will companies ever learn?
Previous by Thread: Full text search in HTML Help project
Next by Thread: RE: FAQs in User Guides (summarry)

What this post helpful? Share it with friends and colleagues:

Sponsored Ads