Resources for Service Level Agreements

Subject: Resources for Service Level Agreements
From: "Charles, Dan" <dan -dot- charles -at- tyson -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 01 Mar 2001 08:25:24 -0600

Our work environment is such that we "own" our part of the business-this
includes marketing and placating unhappy customers. We are developing a
Service Level Agreement template to close the sales deal and use as a tool
to resolve conflicts.
Can someone suggest resources on the web or in books that help out?
Dan Charles
IS Technical Writer
(501) 290-3798

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