Doc-To-Help, Tech Support and Documentation? (spin off from Web Help Tools)

Subject: Doc-To-Help, Tech Support and Documentation? (spin off from Web Help Tools)
From: Chantel Brathwaite <cnbrath -at- cbel -dot- cit -dot- nih -dot- gov>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 30 Mar 2001 10:21:54 -0500

Hi Harry,

Thanks for your detailed answer about Doc-To-Help. I used Doc-To-Help in the
past (about 3 or 4 years ago) and although I loved the fact that it allowed me
to maintain documentation/online help using a single source, I found that it was
buggy. I had a hard time with their written documentation and with their
technical support. The tech support people were fairly helpful, but I'd often
have to wait on the phone for 40 minutes or more before I could speak to
someone. The written documentation was not very helpful. My question is, has
tech support/written documentation improved? Do you find it more reliable than
RoboHelp? I liked RoboHelp, but found it fairly cumbersome at the time.


Chantel Brathwaite

"Hager, Harry (US - East Brunswick)" wrote:

> You might want to look into Doc-To-Help (commonly referred to as D2H) by
> WexTech at
> If you need single sourcing (a printed version of the Word document and an
> online version also) D2H is a good product.
> Bad points:
> - Context sensitive help for Web-based help with D2H is doable but not a
> trivial task. It's not accomplished with out-of-the-box techniques.
> - Web-based help works great with MS Internet Explorer but with Netscape
> there are issues. I'm not familiar with these because we simply require IE.
> - As an add on to Word, there may be some Word-D2H issues if you try to get
> too fancy with indexing and graphics. It does indexing and handles graphics
> but there are rules to be followed.
> - D2H costs about the same as RoboHelp.
> - Works with Word only, not FrameMaker.


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