Charging for docs

Subject: Charging for docs
From: Sandy Harris <sandy -at- storm -dot- ca>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 09 Mar 2001 11:05:05 -0500

A ZDnet aticle "Don't buy software without support" seems relevant to
this thread.,5859,2693252,00.html

" When you buy software, you should get support and documentation
" for the price you pay. Period.
" Once upon a time no vendor would think of releasing a product
" without at least an initial period of free support and two or
" three manuals. Often support was available at a toll-free number.
" Many companies, to their credit, still offer free support.
" Macromedia, for example, ... But other vendors have turned
" support and documentation into profit centers at the expense
" of their customers.

Reader feedback is invited, might be worth watching.


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