RE: Technical Writing, QA, and Training

Subject: RE: Technical Writing, QA, and Training
From: Mike Stockman <stockman -at- jagunet -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 09 Mar 2001 16:47:49 -0500

At 03:21 PM 3/9/2001 -0600, david -dot- locke -at- amd -dot- com wrote:

If you want feedback on your content, provide a form to capture the
information you would gain if you taught the class and make it part of the
"Train the Trainer package." Then, the customer will have a fighting chance
of having their psychological states dealt with, and they will gain more
from the class.

I disagree. For one thing, almost nobody ever completes documentation feedback forms. Even if the users do give you feedback on your forms, it's all "after the fact" feedback, which will do little to improve your overall writing style for the future.

Teaching a class or training users, especially if done repeatedly, can help improve your overall approach toward explaining the material, which improves the quality of *all* of your documentation as you write it, not after it's out in the field. Of course, your teaching/training style improves as well, if that's your goal.

As time permits, I try to teach various computer classes part-time at community colleges and continuing ed. programs specifically for this reason.



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