RE: Technical Writing, QA, and Training
If you want feedback on your content, provide a form to capture the
information you would gain if you taught the class and make it part of the
"Train the Trainer package." Then, the customer will have a fighting chance
of having their psychological states dealt with, and they will gain more
from the class.
I disagree. For one thing, almost nobody ever completes documentation feedback forms. Even if the users do give you feedback on your forms, it's all "after the fact" feedback, which will do little to improve your overall writing style for the future.
Teaching a class or training users, especially if done repeatedly, can help improve your overall approach toward explaining the material, which improves the quality of *all* of your documentation as you write it, not after it's out in the field. Of course, your teaching/training style improves as well, if that's your goal.
As time permits, I try to teach various computer classes part-time at community colleges and continuing ed. programs specifically for this reason.
Develop HTML-Based Help with Macromedia Dreamweaver 4 ($100 STC Discount)
**New Dates!!** San Francisco (Apr 16-17), San Jose (Mar 29-30)
http://www.weisner.com/training/dreamweaver_help.htm or 800-646-9989.
IPCC 01, the IEEE International Professional Communication Conference,
October 24-27, 2001 at historic La Fonda in Santa Fe, New Mexico, USA.
CALL FOR PAPERS OPEN UNTIL MARCH 15. http://ieeepcs.org/2001/
You are currently subscribed to techwr-l as: archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit http://www.raycomm.com/techwhirl/ for more resources and info.
Previous by Author:
Re: Technical Writing, QA, and Training
Next by Author: Re: Autocreating hyperlinks to directory structures??
Previous by Thread: RE: Technical Writing, QA, and Training
Next by Thread: RE: Technical Writing, QA, and Training
Search our Technical Writing Archives & Magazine