Re: writing quality

Subject: Re: writing quality
From: Philip Sharman <psharman -at- verity -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 13 Mar 2001 12:26:07 -0700

Ah. I would call that "usability testing". I wish such tests were standard. Sigh.

Philip.

At 2001/03/13 11:51 AM, TSilvergirl -at- aol -dot- com wrote:

psharman -at- verity -dot- com asked:

<<What's a protocol analysis? (Maybe I know it by another name, but it
doesn't sound standard in my little corner of the real world.)>>

In college-world:

For example, when we finish writing instructions, we trade with each other.
I have to watch the person with my instructions (the "doer") attempt to
execute the project (whatever it is). I am not allowed to speak to the doer
during the process; only to take notes on where the "doer" is running into
problems. Then I revise my instructions according to my notes and find
someone else to try it again. The instructions tend to dramatically improve
the second time around, with the "doer" sailing through them (mostly!).

Christy Turner Pintagro

"When you're going through hell, keep going."
--Winston Churchill



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