online doc accessibility--where to put it

Subject: online doc accessibility--where to put it
From: "Brierley, Sean" <Sean -at- Quodata -dot- Com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 6 Apr 2001 09:14:28 -0400


Have any of you done any work or studies on how software users access online
docs (PDFs not online help)? What I mean is, when you click Start
Menu|Programs and then click the particular program group, typically (say,
Adobe or Microsoft) only the executables are available.

What about putting the docs there?

In our products, you can access the PDF from the Help menu. But, if the doc
resides in Start|Programs|<application> then you can open the PDF via a
shortcut without opening the software.

One angle on this is if you install a suite of 6 products, each with its own
PDF, you end up with 12 entries in the Start Menu location, instead of 6. Is
this a hindrance?

Are customers likely to find useful or not the placement of PDFs in such a
location as I describe?

Testing info, thoughts, anecdotes, usability reference info., and the like
would be appreciated.


sean -at- quodata -dot- com


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