RE: advice needed: client problem

Subject: RE: advice needed: client problem
From: "Mary Deaton" <mmdeaton -at- mmdeaton -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 18 Apr 2001 17:01:12 -0700

I agree with Scott. You have to be specific UPFRONT in the contract about
reviews and sign-offs. He has to pay you. You did the work and were given no
indication at all that there was a problem with it. Bill him and don't work
for him again.

I give the client a task list with every single task indicated, along with
who is responsible for the task, what has to happen for the task to be
accepted, and a change control process that must be followed. Sure, it
sounds nit-picky, but not when the deadline is approaching and the client
suddenly wants to change everything.

-----Original Message-----
From: bounce-techwr-l-67915 -at- lists -dot- raycomm -dot- com
[mailto:bounce-techwr-l-67915 -at- lists -dot- raycomm -dot- com]On Behalf Of Scott
Sent: Wednesday, April 18, 2001 3:33 PM
Subject: Re: advice needed: client problem

>I have never had this kind situation arise this close to the finish-line,
>though it's certainly nothing new during the process. Now I'm uncertain
>to proceed. I believe in my 100% satisfaction guarantee, but that doesn't
>necessarily mean I don't charge anything for work they aren't happy with,
>only that I promise to make it right. In this case, I'm not being given
>chance to. As I said, he indicated that he's willing to pay me, but I
>really don't know how to proceed, given the circumstances.
>Anyone have advice on this type of situation?


The client failed to provide the information required in a timely
manner. Next time, agree with the client before hand on what they
must deliver to you in the form of reviews.

Take the money. They were responsible for this failure, not you. And
do not, under any circumstances accept them as a client again.



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Re: advice needed: client problem: From: Scott Turner

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