Re: Making them read the documentation

Subject: Re: Making them read the documentation
From: Janice Gelb <janiceg -at- marvin -dot- eng -dot- sun -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 25 Apr 2001 10:51:10 -0700 (PDT)

S Godfrey writes:
> In my company, not only our users, but our installation people
> fail to refer to the manual. I set it up to be either read, or
> quickly referred to. But still, our installation people
> repeatedly ask engineering the most basic questions - ones that
> are answered easily in the manual. For whatever reason, no one
> wants to read it.

I suggest that rather than asking us, you ask them!

Seriously, with an in-house audience, you have the
opportunity to get direct feedback on why they're not
using the manual and how you might reorganize it so
that they will use it. And while your target audience
probably isn't the installation people who already
know the product, odds are good that their suggestions
can improve the manual for the users as well.


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