Content Distribution (Was Re: Manual and Online Help)

Subject: Content Distribution (Was Re: Manual and Online Help)
From: Jim Shaeffer <jims -at- spsi -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 4 May 2001 14:26:45 -0400


You frequently post messages about content distribution strategies.
Do you have any pointers to more resources in this area that we could
study and/or share with our upper management?
I know that I am not alone in finding that the first level of review
that I get is someone pointing out that something about the product is
not covered in the documentation. There is quite a "completeness fetish"
in many organizations.

Jim Shaeffer (jims -at- spsi -dot- com)

-----Original Message-<snipped>----
From: david -dot- locke -at- amd -dot- com [mailto:david -dot- locke -at- amd -dot- com]
The only organization that should document 100% or more of task
performance is technical support.

The allocation of content coverage across the enterprise is a strategic
decision that upper management needs to make rather than writers.



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