ISO 9000 / CMM documentation standards

Subject: ISO 9000 / CMM documentation standards
From: "Malone, Jay Ms., RCI - Vienna" <jmalone -at- ResourceConsultants -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 11 May 2001 10:11:53 -0400

Cross-posted to CopyEditing-L ...

Is anyone aware of any ISO 900 or CMM standard that specifically governs
what must be included in a particular type of software manual (to the
point of dictating, for example, that a user manual *must* have sections
called About this Software, Quick Start, User Reference, or whatever?
(I'm just making those up to illustrate my question; I'm not suggesting
that those are actually section heads that might be or should be
prescribed.) Further, if the standards exist, do they go so far as to
say what must be included in certain sections? Also, if you could point
me toward any authoritative Web site with CMM or ISO documentation
standards, I'd really appreciate it. I'm not having much luck.

Many thanks in advance,

Jay Malone
Lead Technical Writer
Resource Consultants, Inc.
Merrifield, VA


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