Usefulness of "What's This" help

Subject: Usefulness of "What's This" help
From: Christopher Clunas <CClunas -at- JetForm -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 29 May 2001 12:27:52 -0400


Does anyone have any empirical research on the value of "What's This" help
to users? I'm wondering if a particular product would suffer in any way if
we removed that kind of help from it.



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