RE: altering delivered documentation

Subject: RE: altering delivered documentation
From: Ellen Kelly <EllenK -at- mentergy -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 1 Jun 2001 17:11:42 -0400

We have a few customers who want to customize the docs. after each release.
I send the source and include the following statement from our legal
department:

"This information is provided under the condition that it is redistributed
in
sole accordance with the XXX License Agreement. XXX retains all ownership
and rights, regardless of changes made by any third party."

I am not crazy about this practice, but since it is only a few customers I
don't worry about it too much. It makes them happy!

-Ellen

=====================
Ellen S. Kelly
Documentation Manager, Mentergy
LearnLinc Live E-Learning
(518) 286-7000, x467
ellenk -at- mentergy -dot- com



-----Original Message-----
From: Snyder Heater, Regina [mailto:RHeater -at- mtwcorp -dot- com]
Sent: Friday, June 01, 2001 11:05 AM
To: TECHWR-L
Subject: altering delivered documentation


Hi,

I strange (to me) situation has arisen in the project I'm working on. I'm
working on documentation for a web-based application. I user FrameMaker to
create the content, then convert to PDF. Customers will be given printed
documentation, as well as the same documentation "online" in PDF format. It
has been suggested by one of our managers that once the documentation is
delivered, they will need to be able to alter it as necessary. Our
documentation is copyrighted material, so I'm a little confused.

In any case, I'm more curious as to if this is the "norm" when delivering
documentation. Do you usually just hand it off to the customer and be done
with it? Our system includes implementation/customization and maintenance
contracts. In other words, we customize the application for each customer
as needed -- and to this point, my team assumed we'd be customizing the
documentation for the customers, as well.

Any thoughts?

Thanks,

Regina

Regina Snyder Heater
Technical Communications
MTW Corporation

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