Web Hosting Your Company's Documentation - Pros and Cons

Subject: Web Hosting Your Company's Documentation - Pros and Cons
From: Michael_Cohen -at- hyperion -dot- com
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 9 Aug 2001 09:19:20 -0400

Greetings all:

I am a relative newcomer to this fine list and I'd like to get some of your
thoughts on a topic I haven't seen discussed anywhere:

Hosting your company's documentation on a Web server that all customers
access remotely.

I'm interesting in hearing about your experiences in this area , good and
bad. My company delivers many varieties of documentation with our
client-server software products: print, PDF, winhelp, and browser-based. We
are considering providing access to our docs via a Web server that is
hosted onsite. Customers would access the documentation they need from
where ever they are, and it would enable us to add an additional bullet
item to our marketing literature. Some larger companies already do this,
such as Microsoft and IBM.

Any thoughts, opinions, experiences, etc. would be greatly appreciated.

Premature thanks,

Mike Cohen


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