Re: How much do people need to be told in documentation.

[John Posada <jposada01 -at- yahoo -dot- com>]

> > Hi, guys...I'm having a back-and-forth with one of my senior
> > developers (in fact, THE most senior) and it involves editss to

I've had a few followup emails, some asking about the audience.

The audience for this document is experienced users who are
getting/sending at least 10 to 50 emails per day. The titles are
usualy Client Executive, Assistan Contract Managers, pretty much
middle-level sales and technical employees.

What I have done is make an alternate suggestion to the developer. My
suggestion is to include the following line the first time they are
instructed to enter an email adress:

"The email address should be formatted as XXX -at- Avaya -dot- com -dot-  Example: joesales -at- avaya -dot- com -dot- "

=====
John Posada, Senior Technical Writer
mailto:john -at- tdandw -dot- com, 732-259-2874

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