Re: Restructing Tech Team and Need Advice on Tools

Subject: Re: Restructing Tech Team and Need Advice on Tools
From: aschiff -at- factset -dot- com
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 11 Oct 2001 14:29:13 -0400

This isn't a lot of information to go on, but I would definitely encourage
you to work with your company's Training group (if there indeed is one) so
you won't have to start from scratch.

Another piece of wisdom (learned through experience) - get *very* specific
goals. "Online training" isn't anywhere near specific enough. Something
very clearly defined (i.e., "Provide all our users with access to basic
training on A, B, and C, and report the results to a database.")

As for platforms & software, there are zillions of 'em -- from
do-it-yourself HTML/Flash to expensive, customizable packaged solutions.
You'll need a budget for both money and resources before you can make an
informed selection.

Hope this helps!

Abby Schiff
FactSet Research Systems
HUDSPET -at- Nationwide -dot- com wrote:
"I'm wondering if one
of you experts can supply me with your expertise in the area of
reenginnering. My Technical Writing Team is changing. In addition to
writing and producing technical manuals, we will now be challenged with the
task of producing online training documentation."

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