RE: Tekton font problem -- clarification

Subject: RE: Tekton font problem -- clarification
From: "Kane, Beth" <Beth -dot- Kane -at- ncslearn -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 20 Dec 2001 14:49:54 -0600

Someone indicated that I need to clarify something -- it isn't just that I
receive an annoying message. I can no longer use the template, because
Tekton really is not functioning on my machine. I guess I will try to call
Adobe for help.

-----Original Message-----
From: Kane, Beth [mailto:Beth -dot- Kane -at- ncslearn -dot- com]

Since wiping my machine and installing the Windows 2000 OS (per orders from
my company), I've had a lot of font problems. I eventually managed to fix
all of them but one. FrameMaker 6.0 still gives me this message when I open
certain crucial docs: "The 'TektoMM_503 BD 850 EX' Font is not available."

I've asked people in the dept. that produced these docs to give me a copy of
everything that resides in their own Fonts folders; I've restored my entire
backed-up Fonts folder; I've worked with Adobe Type Manager to properly
bring in all fonts; I've also imported all fonts the way Win 2000 wants it
done; and I've scoured the Web, searching for help. But this problem
persists. I have a valid license to the font. Does anyone have any advice
for me? I think it's Win 2000's fault, or else fonts and/or their associated
files get corrupted when transferred via network.

Thanks very much,

Beth Kane
Sr. Technical Writer
NCS Learn, Services/Systems Engineering
Tucson, Arizona
520-784-7048, or
1-800-242-7117, x7048
beth -dot- kane -at- ncslearn -dot- com

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