RE: % of Users Who Read Software Documentation

Subject: RE: % of Users Who Read Software Documentation
From: "Newman, Sarah H" <snewman -at- bechtel -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 6 Feb 2002 15:36:29 -0600

Barbara,

It's not an industry-wide study, but Karen Schriver did some studies that
are included in her book, Dynamics in Document Design. She make distinctions
between cover-to-cover readers, last-resort readers, and so on. My notes on
this are that in Schriver's study 92% of consumers who bought a VCR reported
using the manual at some point.

Hope this helps,

Sarah Newman
BECHTEL CORPORATION
Information Systems and Technology
713-235-3352
281-240-9111


-----Original Message-----
From: Barbara Yanez [mailto:BarbaraYanez -at- cogentsystems -dot- com]
Sent: Wednesday, February 06, 2002 12:34 PM
To: TECHWR-L
Subject: % of Users Who Read Software Documentation

Does anyone know of any studies that have been done as to the percentage of
users who do actually do read documentation - (particularly in the software
industry)?

~~~~~~~~~~~~~~~~~~~~~~~~~~
Barbara Yanez
Manager-Documentation
Cogent Systems, Inc.
(626) 799-8090 x419
byanez -at- cogentsystems -dot- com
http://www.cogentsystems.com

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