Where do you shoot trouble?

Subject: Where do you shoot trouble?
From: "Lin Sims" <linda -dot- sims -at- verizon -dot- net>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 12 Feb 2002 16:38:17 -0500

For my own peace of mind, I want to make a decision I can stick to.
Where should troubleshooting information go, in a chapter all of its
own, or scattered through the chapters covering the individual areas
where trouble may arise? There are reasons for going either way, and
I've been dithering between them for too long.

All One Chapter
============

1. No need to decide which individual topic is the best one to put a
solution with (if it's applicable to more than one problem)
2. No arguments from the SMEs about where the information belongs
(yes, I've had this happen)
3. SysAdmin only has to look in one place instead of guessing which
chapter it might be in (principle of "all the same type of information in
one place").

Separated
========

1. SysAdmin may expect to find troubleshooting info in chapter
dealing with system component/function they're having trouble with
(principle of "all the information on a topic in one place").

My general rule is "find out what they want and give it to them", but I've
talked to sysadmins on both sides of this debate. A good index would
probably solve the problem completely, but since I have to learn how
to index first (both the art and the process in FM), and then find the
time to actually create an index, this isn't going to happen anytime
soon.

So I'm taking a poll. Where do you put your troubleshooting
information, and why do you put it there?

Lin Sims

Of course I'm willing to take 'No' for an answer, so long as 'No' was the
answer I was looking for.


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