help spec'ing quality (validation/testing) of documentation

Subject: help spec'ing quality (validation/testing) of documentation
From: julie brodeur <jool -at- petting-zoo -dot- net>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 28 Feb 2002 09:47:15 -0800 (PST)


I work in an environment where I am the "Information Architect" for about
15 system administrators, who have, until recently, written their own
documentation (usage notes in HTML) and posted it to their intranet.

The problem with this is that there was no quality control for testing the
procedures that the sys admins wrote, and no one to follow up on missing

Now I need to recommend a way for a group of people to keep their own
process with quality checks in place, or figure out how to shunt their
info through me (the editor/re-writer) where I would hold it until some
check had been made. The latter bit ties up the existing documentation so
that no one can use it, so I would obviously like to find some process to
maybe mark the docs on the intranet as PASS/TEST/DRAFT ... or come up with
some similar idea. The VP of our group likes the process that ties up the
documentation, but the users really need access to it ASAP. It's a
catch-22, imo.

I'd be interested to know if anyone else has encountered this type of
problem and how you solved it (if you did). Any other tips or pointers to
related info welcome as well.

Many thanks!

jool -at- petting-zoo -dot- net

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