ISO follies

Subject: ISO follies
From: "Alex Silbajoris" <alsilba -at- hotmail -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 04 Mar 2002 19:23:30

Our company is in the process of obtaining ISO certification. I have no problem with documenting and following procedures, but I'm becoming increasingly annoyed by the approach taken by the coordinator of the effort.

I doubt she would know what a procrustean bed is, but that's what I have to confront when I deal with her. One example is her insistence that all ISO documentation be formatted in fully-justified 12 pt Arial. You can imagine the effect of "rivers" of white space we get in the documents.

(It doesn't help that she adopted another company's template in MS Word, whose Normal style was given the shadow attribute ... quit laughing at me!)

But that isn't the end of it. We have templates; the templates are considered "forms" under this ISO scheme; the ISO forms "shall" be in fully-justified 12 pt Arial; so she wants me to put all our templates into that format.

But wait, there's more ... we use Visio to create data flow and network diagrams. She has adopted a set of standard flowchart shapes to document ISO processes. OK so far. However, I absolutely cannot make her understand that some of these charts are not documenting ISO processes, but automated processes among systems. The ISO shapes address procedures, inspections, quality records, etc., but there is no shape for a data file, or program, or for many of the things we need to illustrate.

My question for the list is, has anyone else had to deal with this situation? Is there some outside authority I can cite to her, to help raise her eyes?

(Please don't bother to respond to me directly, as the spam pressure on this address has made me switch it to "exclusive" acceptance of only a very few senders, such as this list.)

Thank you, and I hope your Monday is going better than mine.

- A

Join the world?s largest e-mail service with MSN Hotmail.

Now's a great time to buy RoboHelp! You'll get SnagIt screen capture
software and a $200 onsite training voucher FREE when you buy RoboHelp
Office or RoboHelp Enterprise. Hurry, this offer expires February 28, 2002.

Have you looked at the new content on TECHWR-L lately?
See and check it out.

You are currently subscribed to techwr-l as: archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit for more resources and info.


Previous by Author: Usage of Verbs in Online Help Table of Contents
Next by Author: ISO follies redux
Previous by Thread: Summary: Revisions into Frame
Next by Thread: Re: ISO follies

What this post helpful? Share it with friends and colleagues:

Sponsored Ads